Our new on-line ticket purchase system is required because of Government regulations.
This is provided for us by 'DigiTicket' and card processing, by 'Stripe'
These companies charge fees for the set-up off the system and for every ticket sold, which average out at £1 per ticket and are added at checkout.
For the first time in 30 years we have to count ALL visitors including children under 3 and returning season ticket holders. Every one of these will have to pay their admin fee.
Although it is not our fault and the Zoo does not receive this money; we realise that this might be a little unfair to our season-ticket holders, so whilst this on-line ticket system is the only way of purchasing tickets, all annual tickets will by extended by a month - so that they give 13 months for the price of 12.